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Shipment / Delivery Policy

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Shipment / Delivery Policy - IWAY MULTITRADE

Company Name: IWAY MULTITRADE | Email: toursiway@gmail.com | Contact No.: +91-9202612825


All confirmed bookings will be delivered via email in the form of e-tickets or vouchers. Please ensure your email ID is entered correctly during booking. All confirmed bookings will be delivered via email in the form of e-tickets or vouchers. Please ensure your email ID is entered correctly during booking.
E-tickets and travel documents will usually be delivered within 24 to 48 hours of payment confirmation, or as per the timeline shared at the time of booking. E-tickets and travel documents will usually be delivered within 24 to 48 hours of payment confirmation, or as per the timeline shared at the time of booking.
A confirmation SMS or email will be sent once your booking is confirmed. If not received within the expected time, please contact our support team immediately. A confirmation SMS or email will be sent once your booking is confirmed. If not received within the expected time, please contact our support team immediately.
We deliver tickets and related travel documents through email or WhatsApp. Physical delivery is not applicable unless specifically requested and feasible. We deliver tickets and related travel documents through email or WhatsApp. Physical delivery is not applicable unless specifically requested and feasible.
iWay Travels will not be held responsible for non-delivery of tickets due to incorrect contact details provided by the user during booking. iWay Travels will not be held responsible for non-delivery of tickets due to incorrect contact details provided by the user during booking.
In case of any delay in delivery due to operational or technical issues, customers will be notified via email or SMS. In case of any delay in delivery due to operational or technical issues, customers will be notified via email or SMS.
For certain packages, customers may have the option to collect tickets/documents from our office. This will be communicated at the time of booking, if applicable. For certain packages, customers may have the option to collect tickets/documents from our office. This will be communicated at the time of booking, if applicable.
In cases where services (like hotel bookings or activities) are provided by third parties, the respective provider’s delivery terms will apply. In cases where services (like hotel bookings or activities) are provided by third parties, the respective provider’s delivery terms will apply.
For group bookings, documents will be shared with the primary contact or group leader. Separate communication can be arranged upon request.
For last-minute or urgent bookings, we provide express email delivery and/or WhatsApp confirmation. Kindly inform our team in advance to prioritize your request.